One Wire, One World. It's this type of focus that has propelled the growth and success of Charter Communications, the nation's fourth largest provider of broadband services. But how does a company with a strict commitment to service and product excellence expand infrastructure efficiently in today's rapidly fluctuating hi-tech environment while remaining competitive? Rigorous planning. Charter Communications recognized a similar commitment to rigorous planning when they chose Trammell Crow and GAA Architects of Irvine, CA to design their pair of buildings in the Irwindale Business Center.

By selecting the City of Irwindale as the site for their new hi-tech campus, Charter was able to combine cost efficiency with accessibility. Irwindale offers a proximity to the Los Angeles Metro Area, Orange County and the rapidly expanding Inland Empire that has helped to transform the 118 acre site, once thought too problematic and expensive to develop, into one of Trammell Crow's most successful projects.

Constructed on one of the most challenging sites in Southern California, the 2.5 million square foot complex in Irwindale is especially interesting in that it was built in a former rock quarry and required extensive analysis to solve the many site drainage and grading challenges in an economical manner. GAA's Director of Design Roger Deitos says that over 100,000 cubic yards of soil were required to raise the site, accessible on three sides, to street level.

While the planning specialists at GAA organized the development of Charter Communications' Maintenance and Administration and Call Center buildings, the award-winning design team was pushing forward as well. Charter's new 165,200 square foot campus consists of two buildings. Maintenance and Administration is housed in Building One, a two-story concrete tilt-up with a 70,000 square foot footprint and 50,000 square foot second floor. The Charter Call Center is housed in Building Two, a 45,200 square foot two-story building also constructed of concrete tilt-up. Furthermore, the Call Center, which provides space for over 450 employees, took advantage of raised ceiling height to reduce excessive noise levels.

GAA's architectural design for Charter also required forethought in two important human areas: the needs of the Charter customer base and the Charter team itself. Drawing from a reserve of over twenty years of hi-tech industrial experience, GAA collaborated with Trammell Crow and Charter to provide amenities that impact both service and team efficiency: back-up electrical generators and an on-site childcare center. These features demonstrate not only a concern for the human element that thrives at the core of any successful endeavor but reflect an important long-range business perspective of Charter Communications. By concentrating local manpower and technical resources into small regional clusters, Charter provides an immediacy to service that flourishes despite their size.